Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Contact Information: Name, email address, phone number
• Booking Details: Pickup/drop-off locations, dates, times, passenger count
• Travel Information: Flight numbers, hotel names, special requests
• Payment Information: Credit card details (processed securely by payment providers)
• Account Information: Login credentials if you create an account
• Communication Data: Messages you send us via email, chat, or phone

2. How We Use Your Information

• Process and confirm your bookings
• Communicate with you about your rides (confirmations, updates, receipts)
• Track flights for airport pickups
• Process payments and refunds
• Provide customer support
• Improve our services
• Send promotional offers (only with your consent)
• Comply with legal obligations

3. Information Sharing

We share your information only when necessary:

• Drivers: Pickup location, name, phone number for trip coordination
• Payment Processors: Card details for secure payment processing
• Service Providers: SMS/email services for notifications
• Advertising Partners (Google): Your email address and/or phone number may be shared with Google in encrypted (hashed) form, to show you relevant ads and measure ad performance through Google Ads Customer Match, in compliance with Google's Customer Match policies and the GDPR. You may opt out at any time by contacting us at support@mymoroccotransfer.com.
• Legal Requirements: When required by law or to protect rights

We never sell your personal data to third parties.

4. Data Security

• All data transmission is encrypted using SSL/TLS
• Payment processing is PCI-DSS compliant
• Access to personal data is restricted to authorized personnel
• Regular security audits and updates
• Secure data storage with backup procedures

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Keep you logged in
• Analyze website traffic and understand how visitors use our site
• Improve user experience

As part of this analytics, we log certain events on our site (such as when a booking form is completed, a checkout is started, or a purchase is made) together with your IP address. We use your IP address to derive an approximate location (country/region/city) for analytics purposes only — we do not use it to identify you personally, and it is not shared with third parties beyond the service providers who help us process it. Cached location data associated with an IP address is kept for up to 30 days; the underlying event records are kept for up to 12 months (see Section 7).

On your first visit, a cookie banner lets you accept or decline this analytics tracking. If you decline, we do not send analytics events from your browser to our servers. You can change your choice at any time by clearing your browser's local storage for this site.

You can also control cookies through your browser settings.

5a. Additional Rights for Visitors in the European Economic Area (EEA), UK, and Switzerland

If you are located in the EEA, the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) or equivalent local law gives you additional rights and protections regarding your personal data, including the analytics data described above:

• Legal basis for processing: We rely on your consent (for optional analytics cookies/tracking) and on our legitimate interest (for essential site functionality, fraud prevention, and processing your booking) as the legal bases for handling your data.
• Right to withdraw consent: Where processing is based on consent (such as analytics tracking), you may withdraw it at any time via the cookie banner or by contacting us, without affecting the lawfulness of processing before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been processed unlawfully.
• International data transfers: As noted in Section 8, data may be processed outside the EEA/UK. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.
• Data Protection Contact: For any GDPR-related request or question, please contact us at support@mymoroccotransfer.com. We will respond within one month as required by law.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data

To exercise these rights, contact us at support@mymoroccotransfer.com

7. Data Retention

• Booking data: 7 years (for legal and accounting purposes)
• Account data: Until account deletion
• Marketing preferences: Until you unsubscribe
• Website logs: 12 months

8. International Transfers

Your data may be processed in countries outside Morocco. We ensure appropriate safeguards are in place when transferring data internationally.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

Additional Notice

12. Contact Us

For privacy-related questions or to exercise your rights:

• Email: support@mymoroccotransfer.com
• Phone: +44 7446 151003
• Address: Agadir, Morocco